TERMS AND CONDITIONS

Cancellations

You may cancel your order up until the time the repair or alteration has been started. In this case any payment made will be refunded in full. Any order cancelled after alterations or repairs have begun must be paid for in full.

Payment

All the prices quoted on the website are the minimum price.

Each commission will be priced individually according to the number of hours required to complete the task.

Customers will be given a price at the time the order is accepted and agreed. This may be subject to review and amendment depending on the complexity of the task. SeamsRus will make every effort to keep clients informed of any pricing change.

All alterations and repairs must be paid for, in full, at the time the first fitting is agreed and completed. (SeamsRus will not negotiate prices once the work has been started or completed.)

Alterations and repairs

Please ensure that each garment brought in for alteration or repair is freshly laundered or dry cleaned.

SeamRus will carry out any pinning and measuring as part of the service offered and is included in the price quoted.

SeamsRus will not accept any responsibility for any garments pinned or measurements taken by the customer prior to the garment being brought in. SeamRus will alter or repair the garment to the customer’s exact sizing in these circumstances.

Any alterations, resizing or repairs which involve trimming of excess fabric will be carried out as part of the process unless customers specifically state that they do not require excess fabric to be trimmed away. This request must be made by the customer at the time of agreeing the order.

Collection

You will be given a completion date at the time you place the order. Whilst SeamsRus make every effort to meet this deadline, SeamsRus reserve the right to change the collection date without prior notice.

Any unclaimed items will be donated to charity if not collected within 30days of the collection date. No compensation will be given for such items.

Claims

If SeamRus are at fault with any alteration or repair, SeamsRus will make every effort to rectify the fault at our cost.

If the client is at fault, SeamRus will make every effort to rectify the fault at the clients cost.

SeamsRus will examine all completed work with the client at the time of collection to ensure satisfaction.

If however, the client is not satisfied with the work, the client must notify SeamsRus within 48 hours. An appointment can then be arranged to discuss and examine the complaint.

SeamsRus right to refuse

SeamsRus reserve the right to refuse any client if unclean items are brought in for repair/alteration or if any verbal/physical abuse is actual or implied to the business or employees.

SeamsRus reserve the right to alter the terms and conditions at any time without prior notice.

At SeamsRus, we are committed to maintaining the trust and confidence of the visitors to our website, and our customers.

SeamsRus Privacy Policy & Cookies

Website Cookies

Our website uses cookies to collect information. Cookies are a small file of letters and numbers that we upload to your computer when you visit certain web pages.
When someone visits seamsrus.com we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various pages, how long they browse the page or site and which kind of device is used and other related information; this is in order to improve our site. This information is only processed in a way which does not identify anyone.

Cookies explained
Targeting or Advertising cookies

These cookies are used in order to deliver adverts that are highly relevant to you and your interests. In addition they can be used in order to limit the number of times you see an advertisement, this type of cookie is key in measuring the effectiveness of the advertising campaigns.
Typically this type of cookie is placed by advertising networks only with the website operator's permission. They remember that you have visited a specific website and this information can then be shared with other organisations such as advertisers. SeamsRus do not use these type of cookies on our website.

Third-party cookies

When you visit websites and a page contains embedded content, for example, a video stream from social media such as Facebook, Linkedin and YouTube, you will be sent cookies from these websites. SeamsRus are not able to control the setting of these cookies through our website, so we suggest you check the third-party websites for more information about the cookies they use and how to manage them.
For more information please see: European legislation (European Directive – 2009/136/EC).

GDPR

SeamsRus collects your data only to fulfil orders, deliver and collect commissions. If you wish to be removed from our records afterward work is completed please let us know.
Our records are only accessible to the owner of SeamsRus and no personal data is collected via this website.
Where we use handwritten invoices to accompany garments, soft-furnishings and alterations we do for you, we will store copies of these in a locked cabinet for accountancy purposes only.
We pledge that we will not sell or transfer your personal data to third parties, we are fully GDPR compliant.

Changes to this Privacy Notice

This data policy was updated in January 2019.

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